Return and Refund Policy – Zunderdog LLP
At Zunderdog LLP, we are committed to delivering exceptional products and services to our clients. Whether you are a business partner or a customer on our e-commerce platform, we strive to ensure your satisfaction. Please review our return and refund policy below:
Returns for E-Commerce Products
Eligibility:
Returns are accepted within 7 days from the date of delivery.
Items must be unused, unworn, and in their original condition with all tags attached.
Returns for defective or damaged items are eligible only if reported within 48 hours of delivery.
Return Process:
Contact our customer support team at support@zunderdog.com within the specified timeframe, providing your order number and reason for return.
Once approved, you will receive detailed instructions on how to return the item.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
We recommend using a trackable shipping service to ensure the safe return of items.
Refunds:
Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 7-10 business days.
Refund Policy for Software Services
B2B Software Development Contracts:
Refunds for software development services are not provided once the project scope is agreed upon and development work has begun.
In cases of cancellation prior to project initiation, a partial refund may be granted, deducting administrative and planning costs.
Support and Maintenance:
Fees for support and maintenance are non-refundable once the service period has commenced.
Damaged or Defective Items
If you receive a damaged or defective product from our e-commerce platform, please contact us within 48 hours of delivery at support@zunderdog.com.
Provide photos of the product and packaging for validation. We will arrange a replacement or refund promptly.
Non-Returnable Items
Certain items and services are not eligible for return or refund, including:
- Final sale or clearance items
- Customized or personalized products
- Products damaged due to misuse or neglect
Contact Us
For any inquiries or concerns regarding our return and refund policy, please reach out to our team:
Email: support@zunderdog.com
Phone: +91 99402 85902
We value your business and aim to provide the best experience with Zunderdog LLP.
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